Question 1

What is the latest date I can reserve for an event?

Accepted Answer

Reservations are minimum made two months before your event date to ensure availability and coordination. However, we understand that circumstances may not always allow for such advance planning. In such cases, please feel free to contact us via email, and we'll do our best to assist you.

Question 2

What is your rental cancellation policy?

Accepted Answer

Our cancellation policy is strict to ensure the smooth running of operations and prevent unnecessary expenses. The 40% retainer is non-refundable, regardless of how far ahead your reservation date is. This policy allows us to provide excellent service and high-quality products for years to come. In case of a provable medical letter, we can book another available date within two months.

Question 3

What are the ages for Soft Play?

Accepted Answer

Our soft play area is designed for children five years and younger. To ensure the safety and enjoyment of all guests, we kindly request that older children (including infants' siblings) be asked to leave the area. The client is responsible for enforcing this policy to create a safe and fun environment for everyone.

Question 4

I Successfully submitted the contact form, and I'm eager to secure a booking for an item. What's the next step?

Accepted Answer

Thank you for choosing us! Our party coordinator will contact you within 48 hours to verify the necessary information for your booking. Then, you will receive a contract and waiver via email for online signing.

Question 5

How much is the retainer to reserve our date?

Accepted Answer

The retainer fee is 40% of your balance and is non-refundable.

Question 6

What is a retainer?

Accepted Answer

A retainer is a non-refundable payment made to reserve your event date and rental items. Once the retainer is paid and the contract is signed, your date and selected inventory are secured and unavailable for other clients to book.

Question 7

Is there a security deposit?

Accepted Answer

Yes, a $100 security deposit is required to cover any potential equipment damage during your rental or rules that weren’t followed.

Question 8

Will the $100 security deposit be refunded?

Accepted Answer

Yes, the 100-dollar security deposit will be refunded after your rental period if the equipment is returned undamaged and rules are followed.

Question 9

What is the difference between the retainer and the security deposit?

Accepted Answer

The retainer is a non-refundable payment made to reserve your event date and rental items. Once the retainer is paid and the contract is signed, your booking is secured, and the selected inventory is no longer available for other clients to reserve.

The security deposit is a separate refundable amount collected to cover potential damages, missing items, excessive cleaning, or contract violations. If all rental items are returned in the same condition they were delivered and all contract terms are followed, the security deposit will be refunded.

Question 10

What is the cancellation policy for inclement weather?

Accepted Answer

If it's raining, windy, or forecasted to be inclement weather, and there is no indoor backup plan for setup, the event will be canceled. It's crucial for clients to have an indoor alternative for setting up in case of unfavorable weather, as this demonstrates preparedness and responsibility. Otherwise, the event will be canceled and no refunds will be issued.

Question 11

Is there a rescheduling policy for weather-related cancellations?

Accepted Answer

No, we understand the unpredictability of weather. Therefore, we always tell the client upfront that they need an indoor backup plan due to unpredictable weather.

If there is a 45% or higher chance of rain after equipment has been  setup outdoor, we will promptly retrieve the equipment with no credit or refund offered.

For scenarios with a chance of rain, we strongly recommend opting for an indoor setup to mitigate service disruptions.

Regarding forecasted snow, if we deem conditions to pose safety concerns for our team, we will refrain from both indoor and outdoor setups. Should such a situation arise, a credit for future use within the year will be extended, with no refund provided.

Question 12

When is the total amount due?

Accepted Answer

To secure your reservation, the total amount must be paid two weeks before the event date. Failure to make the full payment by the deadline will result in the cancellation of your booking without a refund.

Question 13

What are the party space requirements?

Accepted Answer

Upon our arrival, the party space needs to be ready for equipment installation. We have some restrictions on outdoor rentals. We don't set up on dirt, mulch, sand, mud, unleveled turf, wet grass, directly under the sun, or gravel rocks. If these requirements are not met, we will not be able to proceed with the setup. In case of rain on the event date, we will not set up soft play, backdrops, or table equipment outdoors. We can set up indoors, the client should always have an indoor backup plan.

Question 14

Is the delivery, set-up, and tear-down fee the same for all rentals?

Accepted Answer

No, they are not the same; they change depending on the type of rental. At the bottom of every rental product, we have FAQs that clarify the delivery prices for the rental.

FREQUENTLY ASKED QUESTIONS